Shipping policy

Shipping Policy

Effective Date: [04/25/2025]

Thank you for shopping at toppetsclubstorees. This Shipping Policy outlines important information about order processing, shipping methods, delivery timelines, and related terms.

1. Order Processing Time

All orders are processed within [1–3 business days] (excluding weekends and federal holidays) after payment confirmation. Processing times may be longer during sales or peak seasons.

2. Shipping Options & Delivery Estimates

We currently ship to addresses within the United States (including Alaska, Hawaii, and Puerto Rico). Below are our standard shipping methods:

  • Standard Shipping (USPS, UPS Ground, or FedEx Home Delivery)

    • Delivery Time: [3–7 business days]

    • Cost: [Free on orders over 50/50/4.99 flat rate]

  • Expedited Shipping (2-Day Delivery)

    • Delivery Time: [2–3 business days]

    • Cost: [$9.99]

  • Overnight Shipping

    • Delivery Time: [1–2 business days]

    • Cost: [$19.99]

Notes:

  • Delivery times begin after your order is processed.

  • Orders to Alaska, Hawaii, and Puerto Rico may take [1–2 extra days].

  • We currently do not ship internationally.

3. Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number. You can check your shipment status using the carrier’s website (e.g., USPS, UPS, or FedEx).

4. Shipping Restrictions

  • P.O. Boxes: We ship to P.O. Boxes via USPS only.

  • Military/APO Addresses: We support shipments to APO/FPO addresses via USPS Priority Mail.

  • Undeliverable Packages: If a package is returned due to an incorrect address, we will contact you for verification. Additional shipping fees may apply for reshipment.

5. Lost, Stolen, or Damaged Packages

  • If your package is lost in transit, contact us at service@toppetsclub.com within 14 days of the estimated delivery date. We will assist you in filing a claim with the shipping carrier.

  • Damaged Items: If your order arrives damaged, please take photos of the packaging and product, then email us within 7 days for assistance.

6. Returns & Refunds

For returns or exchanges, please review our Return Policy.

7. Contact Us

For any shipping-related questions, contact our customer service team:

  • Email: service@toppetsclub.com

  • Phone: +1 (657) 479-3055

  • Business Hours: [Monday–Friday, 9 AM–5 PM EST]